In a development that has left passengers and industry observers taken aback, Norwegian Cruise Line’s Norwegian Bliss has encountered technical issues, leading to significant itinerary changes during its current voyage. The 4,000-passenger vessel, which departed Los Angeles on March 23, 2025, was forced to cancel its scheduled port call in Puerto Vallarta, Mexico, due to propulsion system malfunctions. citeturn0search0
The disruption began after the ship’s departure from Mazatlán, when passengers reported hearing a loud noise. Subsequently, Captain Vicente Amicone addressed guests, explaining that the vessel was experiencing technical difficulties affecting its propulsion capabilities. To ensure an on-time return to Los Angeles by March 30, the decision was made to bypass Puerto Vallarta and proceed directly back to the homeport. citeturn0search1
In light of the inconvenience, Norwegian Cruise Line has offered affected passengers a $100 non-refundable onboard credit per stateroom. Additionally, guests will receive a 10% discount in the form of a Future Cruise Credit (FCC) applicable to bookings made by December 31, 2026. Shore excursions booked for Puerto Vallarta through the cruise line have been automatically canceled, with refunds issued to onboard accounts. citeturn0search0
The Norwegian Bliss, a Breakaway Plus-class ship that entered service in 2018, is renowned for its innovative features, including a two-story go-kart racetrack and expansive observation lounges. The vessel recently underwent a dry dock, completed on February 2, 2025, during which it received venue changes, new dining options, and updated cabins. citeturn0search0
As the ship makes its way back to Los Angeles at a reduced speed of 12 knots, concerns have arisen regarding potential impacts on upcoming sailings. Passengers booked on future voyages are advised to stay informed through official communications from Norwegian Cruise Line for any updates or changes to their itineraries. citeturn0search1
This incident underscores the challenges cruise lines face in maintaining complex vessels and the importance of prioritizing passenger safety. While itinerary changes can be disappointing, they are sometimes necessary to address unforeseen technical issues and ensure the well-being of all on board.
Norwegian Cruise Line has emphasized its commitment to resolving the propulsion issues promptly and minimizing disruption to guests. The company continues to monitor the situation closely and will provide further updates as more information becomes available.
Passengers affected by this change are encouraged to contact Norwegian Cruise Line’s customer service for additional information and assistance regarding their future travel plans. The cruise line remains dedicated to delivering exceptional experiences and appreciates the understanding and patience of its guests during this time.